Refund policy
Refund Policy
Preview: /policies/refund - policy
We aim for your complete satisfaction with online purchases. Hence, we offer a 14 - day return period starting from the delivery date. If for any reason you change your mind, feel free to return the item to us within 14 days of receipt. We provide refunds and exchanges, subject to the following conditions:
- Return Conditions: Items must be in their original, unopened, unused condition with tags attached. If items are returned in non - compliant condition, an additional fee will be charged for redelivery.
- Refunds for Full - price Items: Full - price items are eligible for a full refund. They can also be exchanged or credited towards in - store purchases.
- Clearance Items: Sale items or those bought during flash sales/promotional events are only eligible for store credit or exchanges.
- Promotional Items: Items marked "Final, No Returns or Exchanges" cannot be returned. Returning non - compliant items will incur an extra charge.
- Orders with Promo Codes: Orders placed using a promo code that offers a discount (excluding our 10% welcome offer) are only eligible for store credit or exchanges.
- Swimwear: All swimwear must be tried on over underwear, and the sanitary barrier must remain intact. If it is removed or altered, the item will not be accepted.
- Gift Cards: Gift cards are non - returnable.
We recommend inspecting items upon receipt for any damages to ensure timely returns within the return period. Original shipping costs are non - refundable, and the cost of return shipping is the customer's responsibility. hydraulift.com is not liable for non - delivered returns. We suggest using registered or traceable postal services for returns, as the customer remains responsible for the item until it is received by hydraulift.com.
Processing Time for Returns: We strive to process refunds daily, but please allow 3 - 5 business days for processing.
Preview: /policies/refund - policy
We aim for your complete satisfaction with online purchases. Hence, we offer a 14 - day return period starting from the delivery date. If for any reason you change your mind, feel free to return the item to us within 14 days of receipt. We provide refunds and exchanges, subject to the following conditions:
- Return Conditions: Items must be in their original, unopened, unused condition with tags attached. If items are returned in non - compliant condition, an additional fee will be charged for redelivery.
- Refunds for Full - price Items: Full - price items are eligible for a full refund. They can also be exchanged or credited towards in - store purchases.
- Clearance Items: Sale items or those bought during flash sales/promotional events are only eligible for store credit or exchanges.
- Promotional Items: Items marked "Final, No Returns or Exchanges" cannot be returned. Returning non - compliant items will incur an extra charge.
- Orders with Promo Codes: Orders placed using a promo code that offers a discount (excluding our 10% welcome offer) are only eligible for store credit or exchanges.
- Swimwear: All swimwear must be tried on over underwear, and the sanitary barrier must remain intact. If it is removed or altered, the item will not be accepted.
- Gift Cards: Gift cards are non - returnable.
We recommend inspecting items upon receipt for any damages to ensure timely returns within the return period. Original shipping costs are non - refundable, and the cost of return shipping is the customer's responsibility. hydraulift.com is not liable for non - delivered returns. We suggest using registered or traceable postal services for returns, as the customer remains responsible for the item until it is received by hydraulift.com.
Processing Time for Returns: We strive to process refunds daily, but please allow 3 - 5 business days for processing.